Frequently Asked Questions
Where does Rovessa deliver?
We currently deliver throughout the United Kingdom only.
Where do orders ship from?
Orders are dispatched from the United Kingdom.
How much is shipping?
Standard UK shipping costs £4.99 per order.
How long does delivery take?
Orders are normally processed within 1 business day.
Delivery then normally takes 3–5 business days after dispatch.
Most orders should therefore arrive approximately 4–6 business days after ordering.
Will I receive tracking?
Yes, tracking information is provided where supported by the delivery service.
What is your return policy?
Eligible products can be returned within 30 days after delivery.
Do I pay return postage?
No. Rovessa covers return postage for approved UK returns.
Do you charge a restocking fee?
No.
Can I exchange a product?
Yes. Eligible products may be exchanged for another product of the same value, subject to availability.
What happens if my order arrives damaged?
Contact support@rovessa.store as soon as reasonably possible.
We may ask you to provide photographs of the product and packaging.
Confirmed damaged, faulty or incorrect orders may qualify for a replacement or refund.
How can I pay?
Available payment methods are displayed securely during checkout.
Card payments are processed through Stripe or the payment provider displayed at checkout.
Are all products microwave-safe?
No.
Only heat a product when its individual product information and supplied instructions specifically state that it is suitable for microwave use.
Can every product be placed in the freezer?
No.
Only freeze or cool products specifically designed and labelled for that purpose.
How do I clean my product?
Cleaning instructions vary between products.
Always follow the specific care instructions provided on the product page and product label.
How can I contact Rovessa?
Email: support@rovessa.store
Phone: +44 7827716312