Terms of Service
These Terms of Service apply when you use rovessa.store or purchase a product from Rovessa.
About Rovessa
PURJA MAGAR NISHAN trading as Rovessa
8 Tower Gardens
Boston
PE21 6DH
United Kingdom
Email: support@rovessa.store
Phone: +44 7827716312
Rovessa is operated as a sole trader.
Rovessa is currently not registered for UK VAT.
Products
We aim to provide accurate information about product descriptions, dimensions, weights, colours, features and availability.
Small differences in product appearance or colour may occur because of screen settings, materials or normal manufacturing variation.
Product Safety
Customers must follow any safety, care, heating, cooling, age or usage instructions supplied with the individual product.
Not every product is suitable for heating, cooling or use by children.
Prices
Prices are displayed in GBP.
Applicable product prices and delivery charges are displayed before checkout is completed.
Standard UK delivery is currently £4.99 per order, unless another amount is clearly shown.
Payments
Payments are processed through secure payment services displayed at checkout, including Stripe where applicable.
Orders
Submitting an order is an offer to purchase the products in your basket.
You will receive an electronic acknowledgement after placing your order.
If we cannot accept or fulfil your order, we will contact you and refund any payment taken for unavailable products.
Availability
Stock levels shown on our website are based on current inventory information.
Occasionally an inventory error may occur.
If this happens after you order, we will contact you and provide an appropriate refund or alternative.
Delivery
We currently ship within the United Kingdom.
Orders are normally processed within 1 business day and delivered approximately 3–5 business days after dispatch.
For more information, see our Shipping & Delivery Policy.
Returns
Eligible purchases can be returned within 30 days after delivery.
For complete information, see our Returns & Refunds Policy.
Faulty Goods
You may have statutory rights where goods are faulty, damaged, not as described or otherwise do not meet applicable requirements.
Nothing in these Terms limits those rights.
Promotions
Discounts and promotional offers are subject to the conditions displayed with the offer.
We may change or end promotions before an order is placed.
Website Information
We make reasonable efforts to keep pricing, product and availability information accurate.
If an obvious pricing or technical error occurs, we may contact you before accepting your order.
Intellectual Property
The Rovessa name, branding, original written content, website design and other intellectual property belong to Rovessa or are used with appropriate rights.
They may not be commercially reproduced without permission.
Complaints
For complaints or customer-service issues, contact:
Please include your order number where relevant.
Governing Law
These Terms are governed by the laws of England and Wales, subject to applicable consumer protections.