Returns & Refunds
We want you to feel comfortable shopping with Rovessa.
Eligible products may be returned within 30 days of delivery.
Starting a Return
To request a return, contact:
Please include:
Your name
Your order number
The product you wish to return
Please contact us before sending anything back so we can provide the correct return instructions.
Return Address
Rovessa
8 Tower Gardens
Boston
PE21 6DH
United Kingdom
Return Postage
Rovessa provides free return postage for approved UK returns.
There is no restocking fee.
Return Condition
Products should be returned complete and in substantially the same condition in which they were received.
You may inspect the product as reasonably necessary.
Where permitted by law, a deduction may be made if an item has lost value because it has been handled significantly more than necessary to inspect it.
30-Day Return Window
Our standard return period is 30 days after delivery.
This commercial policy is provided in addition to any statutory rights you may have under UK consumer law.
Exchanges
We accept exchanges for another item of the same value, subject to availability.
Rovessa covers return postage for approved exchanges.
If the replacement product is unavailable, we may offer a refund instead.
If you want a product with a different price, we may process the original item as a return and ask you to place a new order.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, materially not as described or different from what you ordered, please contact us as soon as reasonably possible.
Rovessa will cover reasonable costs associated with resolving confirmed faulty, damaged or incorrectly supplied products.
Depending on the situation, we may provide a refund or replacement.
Refunds
Approved refunds are returned to the original payment method.
We normally process refunds within 14 days after receiving the returned product or acceptable evidence that the return has been sent, where applicable.
Your bank or payment provider may require additional time before the refund appears in your account.
Cancelling Before Dispatch
If you wish to cancel your order before it has been dispatched, contact:
We will try to cancel it before fulfilment.
If it has already been dispatched, you can use our return process after delivery.
Your Statutory Rights
Nothing in this policy limits your rights under applicable UK consumer law.