Refund policy
RETURNS & REFUNDS
Last updated: 19 September 2026
We want you to be comfortable purchasing from Rovessa. This policy explains our 30-day return policy as well as your statutory consumer rights.
30-DAY RETURN POLICY
Eligible products may be returned within 30 days after delivery.
To start a return, contact:
support@rovessa.store
Please include your:
• name
• order number
• product you wish to return
RETURN ADDRESS
Approved returns should be sent to:
Rovessa
8 Tower Gardens
Boston
PE21 6DH
United Kingdom
Please contact us before sending a return so we can provide the appropriate return instructions.
FREE RETURN POSTAGE
Rovessa covers return postage for approved UK returns.
Customers are not charged a restocking fee.
We will provide return instructions or an appropriate return method after your return request is approved.
CONDITION OF RETURNS
Products should be returned complete and in substantially the same condition in which they were received.
Customers are entitled to inspect goods as they reasonably would in a physical shop.
Where permitted by law, we may make an appropriate deduction if an item has lost value because it has been handled substantially more than necessary to inspect it.
Nothing in this section limits your statutory rights.
STATUTORY CANCELLATION RIGHTS
UK consumers buying eligible goods online generally have the right to cancel their purchase within 14 days after receiving the goods without giving a reason.
After informing us that you wish to exercise this statutory cancellation right, you generally have a further 14 days to return the goods.
Our 30-day Rovessa return policy provides an additional return period and does not reduce your statutory rights.
ORIGINAL DELIVERY CHARGE
Where you exercise a statutory cancellation right, we will refund the standard outbound delivery charge where required by law.
If you selected a more expensive delivery option than our standard service, any additional premium may not be refundable where permitted by law.
For voluntary returns made after the statutory cancellation period but within Rovessa's 30-day commercial return window, the original £4.99 delivery charge is not normally refunded unless the product was faulty, damaged or incorrectly supplied.
EXCHANGES
We accept exchanges for another item of the same value, subject to availability.
Rovessa covers the return postage for approved exchanges.
If the replacement item is unavailable, we will offer a refund or another option agreed with you.
If you wish to exchange for an item with a different price, we may process the original item as a return and ask you to place a new order.
DAMAGED, FAULTY OR INCORRECT ITEMS
If an item arrives:
• damaged
• faulty
• materially not as described
• different from what you ordered
please contact support@rovessa.store as soon as reasonably possible.
We may ask for photographs to help us understand the problem.
Where the item is faulty, damaged or incorrect, Rovessa will cover reasonable return costs and offer the remedy required by applicable consumer law.
Depending on the circumstances, this may include a replacement or refund.
REFUNDS
Approved refunds are returned to the original payment method.
Refunds will normally be processed within 14 days after we receive the returned goods or acceptable evidence that they have been returned, where applicable.
Your bank or payment provider may require additional time to display the refunded amount after we have issued it.
CANCELLING BEFORE DISPATCH
If you wish to cancel an order before it is dispatched, contact:
support@rovessa.store
as soon as possible.
If fulfilment has not yet been completed, we will try to cancel the order.
If the parcel has already been dispatched, you may use the applicable return process after delivery.
STATUTORY RIGHTS
Nothing in this Returns & Refunds Policy excludes or limits any statutory rights you have under UK consumer law.
CANCELLATION NOTICE
If you wish to exercise a statutory cancellation right, you may email support@rovessa.store with:
Your name
Your address
Your order number
The product(s) you wish to cancel
The date the order was received
A reason for cancellation is not required when exercising an applicable statutory cancellation right.