Privacy policy
PRIVACY POLICY
Last updated: 19 September 2026
This Privacy Policy explains how Rovessa collects, uses and protects personal information when you visit https://rovessa.store or purchase from us.
WHO WE ARE
The data controller is:
PURJA MAGAR NISHAN trading as Rovessa
8 Tower Gardens
Boston
PE21 6DH
United Kingdom
Email: support@rovessa.store
Phone: +44 7827716312
INFORMATION WE MAY COLLECT
We may collect information including:
• your name
• email address
• telephone number
• billing address
• delivery address
• order details
• product purchases
• returns and refunds
• messages you send us
• technical information such as IP address, browser and device information
• cookie and consent preferences
• fraud and security information
• review information if you submit a product review
PAYMENT INFORMATION
Payments are processed securely through Stripe or other payment methods displayed during Shopify checkout.
Rovessa does not intentionally store your full payment-card number or card security code.
We may receive limited transaction information such as payment status, transaction reference and payment method type.
HOW WE USE INFORMATION
We use personal information where necessary to:
• process and deliver orders
• receive and confirm payments
• provide tracking and delivery updates
• provide customer support
• manage returns, exchanges and refunds
• detect and prevent fraud
• comply with legal and accounting obligations
• protect our website and customers
• improve the operation of our store
• send marketing communications where permitted and appropriately consented to
OUR LAWFUL BASES
Depending on the activity, we may rely on:
Contract — where information is needed to process your order or provide requested services.
Legal obligation — where we must retain or process information to comply with the law.
Legitimate interests — where reasonably necessary to protect and operate our business, prevent fraud and improve our services, provided your rights do not override those interests.
Consent — for activities such as optional marketing or non-essential tracking where consent is required.
SHOPIFY
Our online store is hosted using Shopify.
Shopify may process information necessary to operate the ecommerce platform, checkout, security and related services.
PAYMENT PROVIDERS
Payment information is processed by Stripe or the payment provider displayed at checkout.
These providers process information according to their own privacy obligations.
DELIVERY PROVIDERS
We may provide your name, delivery address, contact information and relevant order information to delivery companies where necessary to deliver your order.
OTHER SERVICE PROVIDERS
We may use service providers for activities such as:
website hosting and ecommerce infrastructure
email and order communications
customer support
fraud prevention
analytics
marketing where appropriately consented to
professional accounting and legal services
We provide only the information reasonably necessary for these services.
WE DO NOT SELL PERSONAL DATA
Rovessa does not sell your personal information to advertisers or data brokers.
INTERNATIONAL DATA TRANSFERS
Some technology providers may process data outside the United Kingdom.
Where required, appropriate legal safeguards are used for restricted international transfers.
DATA RETENTION
We retain information only for as long as reasonably necessary for the purposes for which it was collected and to meet legal, tax, accounting, fraud-prevention and dispute-resolution obligations.
Order and transaction records may be retained for the period required by applicable accounting and tax law.
Customer-service records are retained for as long as reasonably necessary to resolve the enquiry or any related issue.
Marketing information is retained until consent is withdrawn or the information is no longer reasonably required.
SECURITY
We use reasonable technical and organisational measures designed to protect personal information.
These may include secure HTTPS connections, controlled access, secure payment processing and appropriate account-security controls.
No internet transmission or storage method can be guaranteed to be completely secure.
MARKETING
We will only send electronic marketing where permitted by applicable law.
Where marketing depends on your consent, you can withdraw that consent at any time.
Marketing emails should contain an unsubscribe option.
COOKIES
Our website uses cookies and similar technologies.
Non-essential analytics or advertising technologies are controlled according to your cookie preferences where consent is required.
See our Cookie Policy for more information.
YOUR RIGHTS
Depending on the circumstances, UK data protection law may give you rights including:
access to your personal information
correction of inaccurate information
erasure
restriction of processing
objection to certain processing
data portability
withdrawal of consent
To exercise a privacy right, email:
support@rovessa.store
We may need to verify your identity before fulfilling a request.
COMPLAINTS
If you have concerns about how Rovessa uses your personal information, please contact us first.
You may also have the right to complain to the UK Information Commissioner's Office.
CHANGES TO THIS POLICY
We may update this Privacy Policy when our services or legal obligations change.
The current version will always display its latest update date.
CONTACT
PURJA MAGAR NISHAN trading as Rovessa
8 Tower Gardens
Boston
PE21 6DH
United Kingdom
support@rovessa.store
+44 7827716312